Let’s Answer Your Questions
Who operates POCKET HUB?
POCKET HUB is operated by an independent U.S. retailer specializing in DJI products for U.S. customers. We are not owned or operated by DJI and are not DJI’s official website. For official DJI information, please visit DJI.com.Our products are fulfilled through our international warehouse network. Eligible U.S. orders are shipped by air and typically delivered within 3–5 business days. Shipping costs and applicable duties and taxes are covered for eligible orders. For assistance, please contact [Customer Service Email].
Are the DJI products sold by POCKET HUB authentic?
Yes. POCKET HUB sells 100% genuine, factory-original DJI products sourced through our distribution channels.Eligible DJI products support SN Code verification, allowing customers to check product information through DJI’s official support channels.
What is the difference between POCKET HUB and DJI.com?
Does POCKET HUB ship internationally?
Currently, POCKET HUB ships to eligible addresses within the United States only. We do not currently offer international shipping outside the United States.
What if my product arrives damaged or is delayed?
If your order arrives damaged or is unexpectedly delayed, please contact our customer support team as soon as possible with your order number and relevant photos or shipping details.We will review the case and provide an appropriate solution according to our shipping and after-sales policies.
Do DJI products purchased from POCKET HUB come with warranty coverage?
Eligible products purchased from POCKET HUB are covered by applicable manufacturer or seller warranty support, depending on the product and order. Warranty coverage, exclusions, and claim procedures may vary by product. Please refer to our Warranty Policy or contact our customer service team for assistance.
What is POCKET HUB’s return policy?
POCKET HUB offers a 14-day return policy for eligible products.Returned items must meet the conditions outlined in our Return Policy. Once approved and inspected, refunds are typically processed within 5–7 business days.
Who should I contact for after-sales support?
For order tracking, returns, warranty questions, product issues, or SN verification support, please contact us at support@osmopocket4.com.Our customer service team will assist you as soon as possible.