Warranty Policy

This Warranty Policy applies to eligible products purchased directly from osmopocket4.com for personal use.

POCKET HUB is an independent retailer that sources and sells genuine DJI products through trusted distribution channels. Eligible products may support SN Code verification through DJI’s official verification system to help customers confirm product information.

We are committed to providing clear and reasonable after-sales support for eligible product quality issues during the applicable warranty period.

1. Warranty Period

Eligible products purchased through osmopocket4.com are covered by a 1-Year Limited Warranty.

The warranty period begins on the date the product is successfully delivered to the customer and remains valid for one year.

When requesting warranty service, we may ask customers to provide valid order information, proof of purchase, and the product serial number to verify warranty eligibility.

The 1-Year Limited Warranty is not the same as a one-year return or refund period.

If the product is still within the applicable 14-day return period, return or refund requests should be handled in accordance with our Return & Refund Policy.

After the 14-day return period has ended, eligible product issues will be handled under this Warranty Policy.

2. Warranty Coverage

This Limited Warranty applies only to product quality defects that occur under normal use.

If a product develops a defect or malfunction during the applicable warranty period, and the issue is not caused by accidental damage, misuse, improper operation, or any other excluded circumstance described in this policy, the product may qualify for warranty coverage.

Covered issues may include, but are not limited to:

  • Manufacturing defects
  • Non-user-caused performance failures under normal use
  • Functional defects not caused by accidents, misuse, or human factors
  • Other defects confirmed to result from the product itself

Before determining warranty eligibility, we may provide troubleshooting steps or technical support to help identify the cause of the issue.

If the issue is confirmed to be covered by this Limited Warranty, POCKET HUB will generally provide a product replacement rather than a repair service.

3. What Is Not Covered

This Limited Warranty does not cover damage or malfunction caused by user actions, accidents, improper use, or external factors, including but not limited to:

  • User-caused damage
  • Accidental drops, impacts, or crushing
  • Physical damage
  • Improper operation
  • Improper installation
  • Misuse or abuse
  • Failure to follow product instructions or reasonable usage practices
  • Unauthorized modifications
  • Unauthorized disassembly
  • Unauthorized repairs
  • Water or other liquid damage
  • Fire damage
  • Electrical damage caused by improper power supplies, voltage, chargers, or charging methods
  • Damage caused by extreme temperatures, humidity, corrosion, or other environmental factors
  • Natural disasters
  • Other force majeure events

Accessories and Third-Party Products

Damage caused by incompatible, unapproved, non-original, or defective accessories, chargers, cables, power supplies, or other third-party products may not be covered by this Limited Warranty.

Cosmetic Damage

Normal wear and tear, scratches, scuffs, paint wear, or other cosmetic changes that do not affect normal product functionality are generally not covered.

Product Identification

If the product serial number, identification label, or other required identifying information has been removed, altered, damaged, or made unreadable, warranty eligibility may be affected.

For issues that are not covered by this Limited Warranty, POCKET HUB is not responsible for providing free repair, replacement, or other warranty remedies.

4. How to Request Warranty Service

If your product develops an issue during the warranty period, please contact our customer support team first:

support@osmopocket4.com

When submitting a warranty request, please provide as much of the following information as possible:

  • Order number
  • Proof of purchase, if requested
  • Product serial number
  • A detailed description of the issue
  • Photos or videos clearly showing the issue
  • Any other relevant information reasonably requested by our support team

Our support team may first provide troubleshooting steps to help determine the cause of the issue and whether it qualifies for warranty coverage.

Please do not send your product to any address unless you have received clear instructions from our support team.

Our support team typically responds within:

  • 24 hours on business days
  • 48 hours on weekends and public holidays

Actual response times may vary depending on inquiry volume, holidays, or other circumstances.

5. Warranty Assessment

If the issue cannot be confirmed or resolved through remote troubleshooting, we may request additional information or require the product to be returned to a designated location for further inspection.

Warranty eligibility may be assessed based on:

  • Order and purchase records
  • Product serial number
  • Customer-provided descriptions
  • Photos or videos
  • Troubleshooting results
  • Physical inspection of the product, if required

If the issue is confirmed to be covered under this Limited Warranty, we will provide the applicable replacement service in accordance with this policy.

If the issue is confirmed not to be covered under this Limited Warranty, we will inform the customer of the assessment result, and the issue will not qualify for a free replacement under this warranty.

6. Warranty Shipping

If the issue is confirmed to be caused by a product defect and is covered by this Warranty Policy, POCKET HUB will cover the applicable return shipping cost and the shipping cost of the replacement product.

If a product must be returned for warranty assessment or replacement, the customer is responsible for using appropriate and secure packaging to prevent additional damage during transit.

We recommend keeping the following records until the warranty process is completed:

  • Tracking number
  • Shipping receipt
  • Photos or videos of the package and packaging
  • Other relevant shipping records

If additional damage occurs during return shipping due to inadequate packaging or customer-related causes, that damage may not be covered by this Limited Warranty.

Please do not send any product without clear instructions from our support team.

7. Product Replacement

If a product is confirmed to have a defect covered under this Warranty Policy, POCKET HUB will provide a replacement product rather than repair service.

Where possible, we will provide a replacement product with the same model, specifications, and configuration as the original product.

In principle, replacement products will be new products rather than refurbished products.

If an identical replacement is unavailable due to stock limitations, discontinuation, model changes, version updates, or other reasonable circumstances, we will communicate with the customer regarding an appropriate alternative solution.

Before a replacement is provided, we may require the original defective product to be returned according to our support team’s instructions and complete the necessary warranty assessment.

8. Warranty Period After Replacement

A replacement product will continue to be covered for the remainder of the original product’s warranty period.

The warranty period does not restart for a full additional year from the date the replacement product is shipped or delivered.

For example, if the original product is replaced after four months of use, the replacement product will generally remain covered for approximately the remaining eight months of the original warranty period.

Any mandatory requirements under applicable law will still apply.

9. Data and Personal Information

Before returning a product for inspection, replacement, or other after-sales processing, customers should back up any important data, media files, or personal information stored on the device.

Warranty assessment, device reset, replacement, or other after-sales procedures may result in data loss.

To the extent permitted by applicable law, POCKET HUB is not responsible for data loss resulting from a customer’s failure to back up data before warranty service.

If the device contains account information or personal data, customers are encouraged to log out, unlink accounts, or remove personal data before returning the device, where appropriate.

10. Proof of Purchase and Warranty Eligibility

This Limited Warranty applies only to eligible products purchased directly through osmopocket4.com.

When requesting warranty service, we may ask for:

  • Order number
  • Purchase receipt or other valid proof of purchase
  • Product serial number
  • Other information needed to verify the purchase and product identity

Products that cannot be verified as having been purchased directly from osmopocket4.com may not qualify for coverage under this Limited Warranty.

This policy is primarily intended for products purchased for normal personal use. Resale, bulk commercial purchases, or other special-use orders may be subject to separate terms if agreed between the parties.

11. Damage on Arrival and Unboxing Issues

Because our products are high-value electronic devices, we recommend recording a complete unboxing video when opening the package and checking the product and accessories as soon as possible after delivery.

Please contact us promptly if you notice any of the following upon delivery:

  • Missing accessories
  • Obvious shipping damage
  • Unusual cosmetic condition
  • Product does not power on
  • Product shows an obvious functional issue during initial use
  • Product or configuration does not match the order
  • Other issues that were present upon delivery

Please provide, where possible:

  • Order number
  • Product serial number, if applicable
  • Photos or videos of the package and outer packaging
  • Unboxing video, if available
  • Photos or videos showing the affected product or missing item
  • Any other information that may help us verify the issue

This information helps us investigate the issue more efficiently and determine the appropriate resolution.

If the issue also falls within our Return Policy or Shipping Protection Policy, it may be handled under the applicable policy.

12. Warranty Limitations

This Warranty Policy applies only to eligible products purchased directly through osmopocket4.com.

This Limited Warranty is provided by POCKET HUB.

This policy:

  • Does not constitute DJI’s official manufacturer warranty
  • Does not represent that POCKET HUB is DJI’s official online store
  • Does not represent that POCKET HUB is an authorized DJI retailer
  • Does not expand the scope of any separate service or warranty that may be provided by DJI

POCKET HUB is an independent retailer and is responsible for administering the Limited Warranty described in this policy.

To the extent permitted by applicable law, the remedies available under this Limited Warranty are limited to the applicable after-sales remedies expressly described in this policy.

13. Statutory Consumer Rights

This Warranty Policy is intended to describe the Limited Warranty provided by POCKET HUB and does not replace, exclude, or restrict any consumer rights that cannot legally be excluded or limited under applicable law.

If any provision of this policy conflicts with mandatory applicable law, the applicable legal requirement will prevail.

Consumer protection rights may vary by country, state, or jurisdiction, and customers may have additional statutory rights beyond those described in this policy.

14. Policy Updates

We may update this Warranty Policy from time to time to reflect changes in our business operations, product range, after-sales procedures, or applicable laws and regulations.

Any updated version will take effect once published on osmopocket4.com.

Unless otherwise permitted or required by applicable law, updates to this policy will not retroactively reduce warranty rights that a customer was entitled to at the time of purchase.