Thank you for shopping at osmopocket4.com. POCKET HUB is an independent retailer that sources and sells 100% genuine DJI products through reliable supply channels. Eligible products we sell can be checked through DJI’s official verification system using their SN codes to help verify product information.
We are committed to providing a clear, transparent, and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through this website.
Please read the following information carefully before placing your order.
1. Policy Overview
All eligible orders shipped to qualifying addresses within the contiguous United States receive free standard shipping.
Unless otherwise stated on the product page, orders are typically processed and dispatched within 48 hours after the order has been successfully placed and payment has been confirmed.
Estimated delivery times may vary depending on inventory availability, destination, carrier operations, weather conditions, and other circumstances beyond our reasonable control.
Orders are generally not processed or shipped on weekends or public holidays.
If an order contains multiple items with different estimated shipping times, the order will usually be shipped together based on the item with the longest processing time. We do not guarantee that multi-item orders can be shipped separately.
2. Shipping Areas
We currently ship only to the contiguous United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Other U.S. territories or areas not supported by our designated carriers
- P.O. Boxes
- APO / FPO / DPO addresses
3. Order Processing Time
Unless otherwise stated on the product page:
Order processing time: typically within 48 hours
Processing time begins once your order has been successfully placed and payment has been confirmed.
During promotional periods, public holidays, or periods of unusually high order volume, processing may take longer.
If your order experiences a significant delay, we will make reasonable efforts to notify you by email.
4. Fulfillment and Shipping Method
Orders are fulfilled from our Hong Kong warehouse and shipped to the United States by air, with 100% customs clearance support.
The product price includes applicable taxes, duties, and customs clearance-related fees. Under normal circumstances, you will not be required to pay additional charges at checkout or upon delivery.
Orders within the United States may be delivered by FedEx or UPS, depending on the destination and fulfillment arrangements.
4.1 Standard Shipping
- Processing time: typically within 48 hours
- Estimated delivery time: approximately 3–5 business days after dispatch
- Carrier: FedEx or UPS
Actual delivery times may vary depending on destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our control.
5. Shipping Fees
All eligible orders receive free standard shipping.
The order price includes applicable shipping fees, taxes, duties, and customs clearance-related charges. Under normal circumstances, no additional fees will be charged upon delivery.
6. Shipping Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing the relevant tracking information.
You can use the tracking number to check your shipment status on the carrier’s official website.
After the package has been handed over to the carrier, tracking information may take some time to update.
If your tracking information has not updated for an extended period, please contact our customer support team at:
Our customer support team typically responds within:
- 24 hours on business days
- 48 hours on weekends and public holidays
7. Shipping Address
Please carefully review your shipping information before completing your purchase.
You are responsible for providing accurate and complete shipping details, including:
- Full name
- Shipping address
- Apartment, unit, or building number, if applicable
- City, state, and ZIP code
- Phone number
- Email address
If a delivery delay, failed delivery, lost package, or additional charge results from incorrect or incomplete information provided by the customer, we may not be responsible for the resulting loss or cost.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to assist with address changes before the order is shipped. However, we cannot guarantee that an address can be changed once the order has entered processing or shipping.
If an address change is requested after the package has been dispatched, any resulting additional costs or risks may be the customer’s responsibility.
8. Delivery Delays
Delivery dates displayed on our website are estimates only and are not guaranteed delivery dates.
Delays may occur due to circumstances including, but not limited to:
- Severe weather or natural disasters
- Carrier delays or transportation disruptions
- Public holidays or unusually high order volume
- Government, regulatory, or customs-related requirements
- Other circumstances beyond our reasonable control
We are not responsible for delays caused by such events, but we will make reasonable efforts to assist you and communicate with the carrier where appropriate.
9. Delivery Claims
Because our products are high-value electronic devices, we recommend inspecting your package and products as soon as they are delivered.
If the package shows visible signs of damage, please:
- Take photos or videos of the package and any visible damage.
- Keep the original packaging and shipping materials.
- Contact our customer support team as soon as possible.
- Provide your order number together with relevant photos or videos.
For missing items, damaged products, or other shipping-related issues, please contact:
To assist with investigation and claims processing, we may request photos, videos, tracking information, or other relevant documentation.
For high-value products, we recommend recording a complete unboxing video when opening the package.
10. Lost, Missing, or Misdelivered Packages
If tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the delivery location details provided by the carrier.
If the package still cannot be found, please contact us as soon as possible.
We will make reasonable efforts to work with the relevant carrier to investigate the shipment and determine an appropriate resolution.
Claims may require supporting documentation and are subject to the carrier’s investigation and claims procedures.
11. Force Majeure
We are not responsible for shipping or delivery delays caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, transportation disruptions, strikes, government actions, public emergencies, communication failures, or other force majeure events.
We will, however, make reasonable efforts to assist with related issues where appropriate.