At osmopocket4.com, we want you to shop with confidence. POCKET HUB is an independent retailer that sources and sells genuine DJI products through reliable supply channels. Eligible products can be checked through DJI’s official verification page using their SN codes to help verify product information.
This Return & Refund Policy explains the conditions and procedures for order cancellations, returns, refunds, and product-related issues.
Please read the following information carefully before placing your order.
1. Policy Overview
We offer a 14-calendar-day change-of-mind return period for eligible products purchased directly through osmopocket4.com.
The 14-day return period begins on the date the customer successfully receives the product.
To qualify for a change-of-mind return, the product must be:
- Brand new
- Unopened
- Unused
- Unactivated
- In its original packaging
- Complete with all original accessories, manuals, and included items
Once a product has been opened, used, installed, activated, or operated, it will no longer qualify for a change-of-mind return unless it has a confirmed quality, performance, or other issue covered by this policy.
Return requests that do not meet the requirements of this policy may be denied.
This policy applies only to products purchased directly through osmopocket4.com.
2. Order Cancellations
If you need to cancel an order, please contact our customer support team as soon as possible after placing it.
If the order has not yet been shipped, we will cancel it at no charge.
Once an order has entered processing or shipping, cancellation may no longer be possible. In that case, you may need to receive the product first and then follow the applicable return process.
We cannot guarantee that a cancellation request can be completed once an order has entered fulfillment or shipping.
To request a cancellation, please contact:
Please provide your order number and the email address used when placing the order.
3. 14-Day Change-of-Mind Returns
You may request a return for a refund within 14 calendar days of receiving your order, provided the product meets the return requirements stated in this policy.
Change-of-mind return requests submitted more than 14 calendar days after delivery will generally not be accepted.
If you believe your situation involves special circumstances, please contact our customer support team for review.
4. Return Eligibility Requirements
To qualify for a change-of-mind return, the product must meet all of the following conditions:
- The product is brand new and unopened
- The product has not been used, installed, activated, or operated
- The original packaging remains intact
- All original accessories, manuals, and included items are returned
- The product shows no signs of wear, scratches, stains, or use
- The product has not been modified, disassembled, or otherwise altered without authorization
Only products that meet all of the above requirements are eligible for a change-of-mind return.
Products that have been opened, used, installed, activated, or operated are not eligible for a change-of-mind return. If the product has a confirmed quality or performance issue, it may instead be handled under Section 10 of this policy.
5. How to Request a Return
To request a return:
- Contact support@osmopocket4.com within 14 calendar days of receiving your order.
- Provide your order number.
- Explain the reason for the return.
- Provide photos, videos, or other information requested by our customer support team.
- Wait for our return instructions and designated return address.
Please do not send the product back before receiving formal return instructions from us.
Our customer support team will typically review your request within 3 business days.
If your request meets the requirements of this policy, we will provide the applicable return instructions and designated return address.
6. Return Shipping Costs
For change-of-mind returns unrelated to a confirmed product defect or performance issue, the customer is responsible for the applicable return shipping costs, unless otherwise required by applicable law.
These costs may include:
- Domestic return shipping
- International or cross-border return shipping, where applicable
- Other transportation costs associated with the return
If the return is due to a confirmed product defect, damage, or an issue covered by an applicable warranty, we will provide further instructions regarding return shipping costs based on the circumstances.
Customers are responsible for packaging returned products securely and should retain shipping receipts and tracking information until the return and refund process has been completed.
7. Return Inspection
Once we receive the returned product, we may inspect it to confirm whether it meets the applicable return requirements.
A return may be denied if:
- The product has been opened or used
- The product has been activated, installed, or operated
- The product was damaged after delivery due to customer-related causes
- Original accessories, packaging, manuals, or included items are missing
- The product shows signs of wear, scratches, or use
- The product has been disassembled, modified, or altered without authorization
- The product was not returned according to our return instructions
- The product otherwise does not meet the requirements of this policy
Only products that pass the applicable return inspection will qualify for a refund.
8. Returns That May Not Be Accepted
Return requests will generally not be accepted in the following circumstances:
- A change-of-mind return request is submitted more than 14 calendar days after delivery
- The product has been opened, used, installed, activated, or operated
- The product is no longer in brand-new condition
- Original packaging, accessories, or included items are missing or seriously damaged
- The product has been damaged due to misuse, improper handling, accidental damage, or unauthorized modification
- The product was not returned according to our instructions
- The product otherwise fails to meet the eligibility requirements stated in this policy
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.
9. Refund Processing
Once a returned product has been received, inspected, and confirmed to meet the requirements of this policy, we will process the applicable refund.
Refunds will be issued to the original payment method used for the purchase.
After we process the refund, the actual time it takes to appear in your account will depend on your bank, credit card issuer, or payment service provider and may typically take approximately 7–30 business days.
Actual processing times may vary depending on the financial institution, payment method, promotional periods, public holidays, or other circumstances.
If you have not received your refund after the applicable processing period, please first contact your bank or payment provider. You may also contact our customer support team for assistance.
10. Defective, Damaged, or Non-Functioning Products
If you receive a product that is damaged, defective, or not functioning properly, please contact us as soon as possible.
Please provide:
- Your order number
- Product serial number, if applicable
- A description of the issue
- Photos or videos showing the issue
- Photos of the package and external packaging if the issue appears to be shipping-related
Our customer support team may request additional information or troubleshooting steps to determine the nature of the issue and the appropriate resolution.
Depending on the circumstances, available solutions may include:
- Troubleshooting
- Repair
- Replacement
- Refund
- Other appropriate remedies
Please do not disassemble, repair, modify, or have the product serviced by an unauthorized third party before the after-sales assessment has been completed, as this may affect our ability to assess the issue and provide support.
For issues that arise after the 14-day change-of-mind return period but remain within an applicable warranty period, the matter will be handled under the relevant warranty policy. A 1-year warranty does not mean a 1-year return period.
11. Authenticity Guarantee
POCKET HUB sources its products through reliable supply channels and guarantees that the DJI products it sells are genuine.
Eligible products can be checked through DJI’s official verification page using their SN codes to help verify product information.
If a product you purchased is verified to be non-genuine, we will accept the return and provide a full refund, including applicable return shipping costs.
12. Statutory Rights
This policy sets out POCKET HUB’s return and refund procedures and does not affect any consumer rights that cannot legally be excluded or limited under applicable law.